Expanding on some of my ideas covered in my first post: Implementing Design Thinking 1: Focus on the Outcome not the Process, my next most frequent observation is that Design Thinkers tend to silo themselves by classifying the type of Design Thinker they are.
So let me ask you do you consider yourself a:
A Business Design Thinker?
A Visionary Thinker?
A Service Design Thinker?
A Sustainable Design Thinker?
An Experience Design Thinker?
An Environmental Design Thinker?
An Innovation Design Thinker?
A D.School Design Thinker?
A Rotman Design Thinker?
An Industrial Design Thinker?
A Strategic Design Thinker?
A Communications Design Thinker?
A Design Design Thinker?
Does it even matter?
I’m sure you could come up with a bunch more. But the reality is that it does not matter what kind of Design Thinker (or just Thinker for that matter) you are or the type of process you use.
Arne van Oosterom says it best at the closing roundtable at the D.Confestival. “I hope we don’t get religious about this [design thinking]“. This statement was a result of the entire service design community not turning up to this conference. Though before you jump to conclusions, much of it was their own decision not to come. Unfortunately as Design Thinking searches for a place to anchor itself, especially to familiar business terms, the activity of Design Thinking is fragmenting into camps with many planting a flag in the ground and taking sides.
This is an often-misunderstood conception of what design, especially strategic design, can do and occasionally found with people that do not have a design background. The trick is when you just view design (thinking) as just design, the processes and disciplines all fall away and distills down to quality content, output and results. In other words, great design content delivers awesome results and meaningful solutions for your customers.
Do designers stick to a fixed process? Of course not!
Tired of research? Not a problem. Lets work with the tacit knowledge of the people around the table, and then validate it the ideas. Want to jump into a solution or love to work with your hands? No problem, make a prototype out of chairs and paper plates and then learn from it. Knowing when to break away from process AND being comfortable with doing so is where the boys are separated from the men.
Implementing Design Thinking is a regular series of posts, where I share my thoughts and experiences in helping companies implement Design as a tool for business success and achieving Design Leadership. Check out the rest of my articles here.
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